Frequently Asked Questions

Prints are 8x11in (20x28cm), however if you'd like to have the prints blown up  to a larger size you can have them printed to a maximum size of 16x20in Canvas Print.

There are no postage costs! Each print you purchase will come in the form of a PDF file that will be delivered to your email address after purchase. You can print this file yourself with just a home-based printer or take it to a service that will print it professionally for you.

You can download your prints by clicking the "download design" button immediately after you've checked out.

The prints will also be sent to your email at the time of purchase. If you haven't received your file in your email, please check your spam, junk, or promotions folder to make sure it didn't end up there.

 

If after 24 hours you still don't have the link and it's not in your junk mail folders, you can contact us for more help.

You can print this file yourself with just a home-based printer (we recommend using cardstock, but regular printer paper will work fine too!) or take it to a service that will print it professionally for you.

You can download your prints by clicking the "download design" button immediately after you've checked out.

The prints will also be sent to your email at the time of purchase. If you haven't received your file in your email, please check your spam, junk, or promotions folder to make sure it didn't end up there.

If after 24 hours you still don't have the link and it's not in your junk mail folders, you can contact us for more help.

  1. From the homepage (or the designs page) click the design you want to customize.
  2. The builder will allow you to add your own states, locations, miles apart, names and text to the design
  3. You can preview the design before you purchase to make sure it's to your liking.
  4. Click add to cart and check out to purchase and download the print.
  5. Print the file using your printer or have it professionally printed locally.
  6. You can also browse our selection of recommended photo frames that will perfectly fit our prints when printed from home on standard printer paper/cardstock

LDR Prints is currently a digital print service only. However we do have a selection of recommended frames that we think will work well with the designs of our prints!

Yes. Your photos will never be used other than for the purpose intended (which is to create a print.) It's important that you know that any photos you upload will be stored on our servers.  For us to create a digital print your photos we need to have a copy of them on our server for a limited time.

You retain ownership of the images you submit to LDR Prints. The images are yours and yours only.

Yes. All orders are processed through a secure checkout system provided by PayPal which allows you to pay via credit card, debit card, or your PayPal email address.

Payment processing for your order is securely handled by PayPal. We do not store or otherwise handle your credit card information throughout the process.

PayPal is a validated Level 1 PCI DSS Compliant Service Provider and a member of Visa’s Global Compliant Provider List and MasterCard’s SDP List.

We accept Visa, Mastercard and American Express cards and PayPal email payments. All payments are processed through PayPal.

Yes. Your account details will be stored for easy future ordering. Your credit card or other payment details will not be stored.

If you received your order and there is an error in the file itself (Misprinted pages, cut off text, wrong letter design, missing elements,  incorrect fonts.) please send us an email through our contact form quoting your order number along with your issue.

Please note: LDR Prfints is not responsible for any user caused errors such as: spelling errors, wrongly selected graphics, wrongly included photos, misplaced/incorrect artwork added by the user or other incorrect selections. Because these products are digital in nature and cannot be “returned” the sales of all digital products are final.

Due to the custom and digital nature of our product, we cannot accept returns. However, if you received your order and there is an error in the file itself (Misprinted pages, cut off text, wrong letter design, missing elements,  incorrect fonts.) contact us with your order number and the issue you're experiencing.

LDR Prints is not responsible for any user caused errors such as: spelling errors, wrongly selected graphics, wrongly included photos, misplaced/incorrect artwork added by the user or other incorrect selections. Because these products are digital in nature and cannot be “returned” the sales of all digital products are final.

LDR Prints cannot be held responsible for delays caused by unforeseen or uncontrollable events such as: website malfunctions, computer malfunctions, mechanical problems and/or driver errors.

If you wish to make a claim for an exchange/return please get in touch through our contact form and we will review your order to determine the error claim.